Collaborative Public Engagement for Building Trust in Government : IBM Center for The Business of Government , August 11 , 2025
Collaborative Public Engagement for Building Trust in Government : IBM Center for The Business of Government , August 11 , 2025
From the report: “This report is designed to equip public leaders and managers with practical tools and strategies for engaging the public in ways that can help restore trust in government.
In a time when trust in civic institutions is at an all-time low, fostering meaningful public engagement has never been more important. This report draws from an asset-based community development framework, emphasizing the value of community voices and the strengths that local communities can build upon to shape public policy and achieve civic goals.
Public engagement is essential to a healthy democracy. It connects citizens to their governments, giving them a stake in decision-making and problem-solving. Yet, many traditional methods of public participation fail to meet community expectations and limit opportunities for real dialogue. When designing public engagement, it’s time to think outside conventional methods and make sure that process design matches the purpose for public engagement, ranging from consultation to empowering citizens to make decisions. We propose strategies that create more inclusive, collaborative, and responsive processes—ultimately leading to greater public trust and more responsive policy outcomes.”
Authors - Carboni, JuliaSubjects
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