GenAI and the Future of Government Work : IBM Center for The Business of Government , September 4 , 2025
GenAI and the Future of Government Work : IBM Center for The Business of Government , September 4 , 2025
From the document: “Generative artificial intelligence (GenAI) is rapidly moving from hype to reality, reshaping how work gets done across industries.
This report examines AI’s impacts on the U.S. federal workforce, as one of the world’s largest and most complex employers. This research finds that GenAI is poised to have transformative impacts on this workforce by enhancing human capabilities, not simply replacing human workers. Using a cutting-edge analysis of federal occupations, the report investigates where AI can complement, augment, or substitute for human labor.
The results reveal a nuanced picture: AI is far more a collaborative partner than a threat. It streamlines routine tasks and elevates human expertise, but cannot easily replicate complex human judgment, creativity, or interpersonal skills that are imperative in the relational, highly contingent, and professionalized work of the federal government. The analysis outlined in this report intends to inform government agencies strategic workforce planning as they invest in and cultivate talent around these technologies.”
Authors - Resh, William G.Subjects
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