Modernizing Department of Defense Civilian Human Resources: Harnessing AI for Transformative Change : RAND Corporation , June 24 , 2025
Modernizing Department of Defense Civilian Human Resources: Harnessing AI for Transformative Change : RAND Corporation , June 24 , 2025
From the report: “Having the largest number of civilian employees in the federal government, the U.S. Department of Defense (DoD) has a pivotal opportunity to modernize its workforce management. Although defense conversations often center on warfighting capabilities, the performance of the civilian workforce—more than 770,000 strong—is essential to meeting the department’s strategic and operational goals. Across DoD components, the pace of technological advancement, the growth of workforce demands, and persistent process inefficiencies have prompted a search for innovative approaches to workforce management.
Artificial intelligence (AI) is increasingly viewed as a potential tool to improve efficiency, consistency, and decision-making across human resources (HR) operations. AI refers to computational (i.e., not human) systems or techniques that can perform tasks that have limited human oversight. AI systems exhibit human-like qualities, such as learning from experience, reasoning, and decisionmaking, by analyzing large volumes of data to improve their performance over time (Slama, Lim, and Yeung, 2024). In workforce contexts, AI systems—especially those built on machine learning, deep learning, and large language models—enable powerful functionalities, such as pattern recognition, classification, prediction, and content generation. These capabilities are central to many applications in defense human resource management (DHRM).”
Authors - Crosby, Brandon, Thompson, Nathan, Harrington, Lisa M., Ginsberg, Daniel B.Subjects
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