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A Call to Action: Improving First-Level Supervision of Federal Employees : U.S. Merit Systems Protection Board , May , 2010

May 2010

U.S. Merit Systems Protection Board

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From the report: “Federal supervisors are the nexus between Government policy and action and the link between management and employees. They ensure that the decisions made by the President and Congress are implemented through the information and services provided by employees to the American public. Organizational research consistently demonstrates that supervisory proficiency is a major determinant of individual and organizational performance and employee motivation, engagement, and retention.”



U.S. Merit Systems Protection Board


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