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Product Support Manager Guidebook

“This guide is a tool for Program Managers (PMs), Product Support Managers (PSMs), and Lead Life Cycle Logisticians (LCLs) serving in the role of PSM for any ACAT and non ACAT level program, their support staffs, and others in acquisition and sustainment organizations as they develop and implement product support strategies for new programs and major modifications to legacy programs. This guide focuses on identifying, developing, implementing, incentivizing, and measuring quantifiable best value1 outcome-based product support solutions that optimize Life Cycle Cost (LCC) and readiness. It delineates processes for achieving performance outcome goals, ensures that responsibilities are appropriately assigned, provides incentives for attaining these goals, and facilitates the overall Life Cycle management (LCM) of system reliability, availability, maintainability, supportability, and LCC.”



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