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Defense Logistics: Actions Needed to Enhance Success of Reengineering Initiatives : Government Accountability Office (GAO) , June , 2000

June 2000

Government Accountability Office (GAO)

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From the report: "The Department of Defense has taken significant steps toward reengineering its logistics processes. However, many aspects of the overall plan are incomplete, raising questions about whether the overall goals of improved service and lower costs will be achieved. Key steps the Department has taken include establishing a special office responsible for coordinating implementation of the reengineering effort and overseeing efforts to link hundreds of ongoing service-sponsored logistics reengineering initiatives to the Department’s overall reengineering plans. The Department has also established 30 pilot programs to test various reengineering concepts. However, it has not developed an overarching plan that integrates individual service efforts into a single Department-wide implementation strategy. Further, plans to test, evaluate, and fully implement reengineered support strategies Defense-wide by the end of 2005 face a number of challenges, making it unlikely that the pilot programs will be able to provide key information in time to support interim decision-making deadlines. In some instances, pilot test plans have not been fully developed, in others, test results may be delayed. Additionally, because many of the 30 pilot programs have multiple objectives, it will be difficult to link results and savings to specific reengineering concepts. Finally, the Department has not estimated the total costs of completing logistics reengineering or developed a supporting budget plan. Without such an investment strategy, there may not be sufficient funds to adequately test the reengineering concepts being piloted and to implement the results on a Department-wide basis."



Government Accountability Office (GAO)


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