Skip to main content Skip to footer site map

Office of Personnel Management: Better Performance Information Needed : U.S. Government Accountability Office , February , 1990

February 1990

U.S. Government Accountability Office

Download PDF

​​​​​​​From the background: “To help ensure that operations are managed properly and customers served satisfactorily, an organization needs performance measures and standards. A performance measure, such as the number of days required to process retirement claims, can be matched against a standard to determine if management’s or customers’ expectations are being met. Measures by themselves can identify whether performance is improving or declining by comparing to past periods.”


U.S. Government Accountability Office


PDF - Download

Related Resources