DOD Systems Modernization: Further Action Needed to Improve Travel and Other Business Systems : Government Accountability Office (GAO) , January 22 , 2026
DOD Systems Modernization: Further Action Needed to Improve Travel and Other Business Systems : Government Accountability Office (GAO) , January 22 , 2026
From the report: "In May 2023, the Department of Defense (DOD) discontinued its MyTravel initiative and directed all users to return to the previous Defense Travel System (DTS). Based on information from DOD, the department’s abandonment of MyTravel was due to four primary factors: lack of a central leadership authority and advocate for change; insufficient program management practices; inadequate outreach to understand evolving stakeholder needs; and inconsistent inclusion of key users in gathering and tracking program requirements.
While DOD is reinvesting in DTS to add key capabilities, the department has not yet fully addressed applicable leading practices related to the primary factors of MyTravel's abandonment (see figure). These practices include statutory department-specific business system requirements. Overall, DOD fully addressed 12 practices, partially addressed six, and did not address four. Of particular concern are the three program management and five requirements management practices that are not yet fully addressed. Until it fully implements these practices, DOD risks shortcomings in managing the program and in ensuring that users are involved in requirements gathering and tracking."
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