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Performance Management: Aligning Employee Performance With Agency Goals at Six Results Act Pilots : Government Accountability Office (GAO) , September , 1998

September 1998

Government Accountability Office (GAO)

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From the report: “Although all six pilot projects we reviewed included specific efforts to align their employee performance management systems with organizational missions and goals, their approaches varied in significant ways. One way was in the kinds or groups of employees on whom they focused. Four of the pilot projects focused on managers rather than on staff at other levels. Officials at the four pilot projects commonly said the focus was on managers because they were the ones most responsible for the business of the organization and for implementing change among its employees. In contrast, the two other pilot projects we reviewed focused their approaches on essentially all employees, relying on total quality management (TQM) principles as a guide and organizing employees into self-directed work teams.”


Government Accountability Office (GAO)


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