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Doctors Prefer Pentagon's Old Health-Records System to its New One

April 24, 2024

Edward Graham

Defense One


by Edward Graham, Defense One / April 22, 2024

The Department of Defense has deployed its new electronic health record system at all of its military hospitals and clinics around the world but still faces low user satisfaction rates and integration issues with the new software, according to a recent report from the Government Accountability Office. 

DOD awarded a contract in 2015 to Cerner — which was acquired by Oracle in 2022 — Leidos and several other companies to modernize its health system. The Department of Veterans Affairs similarly contracted with Cerner in 2018 to modernize its outdated EHR system and make the new software interoperable with DOD’s EHR. 

The watchdog study, released on April 18, reviewed annual surveys of clinicians’ satisfaction with DOD’s EHR system — known as MHS Genesis — and found that satisfaction rates “increased minimally between 2022 and 2023 but lagged behind satisfaction rates for users of DOD’s legacy systems and users of the same commercial EHR solution as DOD.”

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