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Reports of Mediocre Disability Exams by VA Contractors Prompts Senator's Demand for Answers

April 25, 2024

Rebecca Kheel

Sen. Elizabeth Warren, D-Mass., speaks during the Senate Committee on Banking, Housing and Urban Affairs hearing on oversight of the credit reporting agencies at Capitol Hill in Washington, Thursday, April 27, 2023. Republican John Deaton, a former U.S. Marine and cryptocurrency attorney, announced Monday, Feb. 19, 2024, that he is challenging Democratic U.S. Sen. Elizabeth Warren, running for her third term in office. (AP Photo/Jose Luis Magana, File)

By Rebecca Kheel, / April 24, 2024

A prominent Democratic senator is demanding the Department of Veterans Affairs review the quality of its privatized disability benefits exams after receiving what she described as "disturbing reports of inadequate and unprofessional treatment" of veterans.

In a letter to VA Secretary Denis McDonough, Sen. Elizabeth Warren, D-Mass., pushed for answers by May 14 to an array of questions about VA compensation and pension exams done by private contractors in light of "multiple complaints" she said she received about the quality of exams both in her home state and across the country.

"For example, constituents have reported to my office that contractor examiners failed to review service treatment records of veterans prior to their appointments, and shredded medical questionnaires instead of adding them to medical files as evidence because" VA policy doesn't allow examiners to add anything to veterans' medical records, she wrote in the letter obtained by ahead of its public release. "They have indicated that contractors directed veterans to meet them for exams outside of medical facilities, including co-working offices, broom closets and hotel rooms."

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